Refund And Exchange Policy

Refund And Exchange Policy

At ceaso, we are committed to providing a satisfying shopping experience. We guarantee the right of all our customers to return or exchange products under the following conditions:

Returns and Exchanges

  1. Return and Exchange Period:
    You can return or exchange any product within 30 days of delivery.
  2. Condition of Returned Products:
    • The product must be unused.
    • It must be in its original condition, including all accessories and packaging.
    • Any product that does not meet these conditions may result in the request being denied.
  3. Acceptable Reasons for Returns:
    • If the product is damaged or has manufacturing defects.
    • If the product does not match the description or image on our website.

How to Submit a Return or Exchange Request

  1. Contact us via email at support@ceaso.shop .
  2. Please provide the following information when contacting us:
    • Your order number.
    • Details of the issue (including photos showing the defect or damage).
    • The full address for receiving the replacement product, if applicable.

Fees and Return Costs

  • If the return is due to a mistake on our part (defective or incorrect product):
    We will cover all shipping and return costs.
  • In other cases (e.g., a change of mind or a request for exchange):
    The customer will bear the shipping costs.

Processing and Timeline

  1. Your request will be processed within 7 business days of receiving the returned product.
  2. Refund Policy:
    • If your return is approved, the refund will be issued to your original payment method within 7-14 business days.
    • For exchanges, the new product will be shipped within 5 business days after receiving the returned product.

Additional Policies

  • Combining Returns:
    You are welcome to return items from multiple orders in a single package. Please ensure each order number is included with its corresponding items.
  • Discounts and Promotions:
    If you place a new order for an exchanged item and the previous discount or promotion has expired, contact customer service, and they will assist in applying the same discount.
  • Customer Responsibility:
    Returned products remain the customer’s responsibility until they are received and recorded by us. We recommend keeping the shipping receipt as proof until you receive a confirmation email for the return.

Contact Us

For further questions, please reach out to us at support@ceaso.shop